Here are some solutions to the most frequently asked questions regarding login to our online banking system. If you have a question that does not fit here please do not hesitate to contact your relationship manager.
You can use our 2FA Enrollment Guide to help you through the whole process.
If you do not remember your User ID please contact your relationship manager.
You should use a unique password; one that has not been used on any other website or service (your email account for example). Try not to use words that appear in the dictionary. A password of 12 characters or longer is recommended.
Our password policy is:
OTP stands for One Time Password. They are a sequence of 6 digits. These are generated with the Turicum Authenticator which is an app you need to install on your mobile phone.
Yes. Once you have added your account to the Turicum Authenticator, click the ⚙ icon at the top right of the app. Enable the fingerprint option to use your fingerprint to authorise future requests.
Please contact your relationship manager and request to reset your two-factor settings. You will need a new mobile phone and you will need to install the Turicum Authenticator again.
Please contact your relationship manager and request to reset your two-factor settings.
This can happen if you are using a US or Canadian mobile number, or if you are roaming internationally. Please contact your relationship manager in these circumstances.
Two factor authentication is an extra layer of security to ensure that people trying to gain access to an online system are who they say they are. This can be through a combination of any two of the following:
Turicum Private Bank enforces a minimum of two-factor through password authentication (something you know) and a token saved in our authenticator app your phone (something you have). Optionally you may use three-factor authentication through the use of the bio-metric fingerprint reader on your phone (something you are).