Support

You can download our Turicum Mobile application by searching 'Turicum Mobile' on the Apple Store for iOS devices or the Play Store for Android devices.

The TURICUM Mobile application offers two key functions:

1. Authenticator
Generate the access code required to log in to TURICUM Connect, our internet banking platform. This function is mandatory for accessing Turicum Connect.

2. Mobile Banking
Manage your finances securely from your mobile device. With the mobile banking feature, you can:

• Make payments
• View your account balances
• Review your investment portfolio
• Access and download your bank documents securely

Getting Started

To begin using the TURICUM Mobile application:

• Download and install the latest version of TURICUM Mobile from the official Google Play Store or Apple App Store.
• Open the app and follow the on-screen instructions to complete the enrolment process.

Authenticator Enrolment

Your initial enrolment activates the Authenticator feature only.

For detailed, step-by-step instructions on enrolling for the Authenticator, click here.

Mobile Banking Enrolment

To access the Mobile Banking feature, you will need to complete an additional enrolment. As part of this process, you will be asked to verify your identity within the app.

Please have one of the following valid, government-issued identification documents ready for scanning:

• National ID card
• Passport
• Driving licence

For detailed, step-by-step instructions on enrolling for Mobile Banking, click here.

If you do not remember your User ID, you can refer to the registration email received from the Bank.

Alternatively, please contact your Private Banker.

Two factor authentication is an extra layer of security to ensure that people trying to gain access to an online system are who they say they are. This can be through a combination of any two of the following:

• Something you know (password, PIN, passcode)
• Something you have (software token, hardware key, mobile device)
• Something you are (fingerprint, facial recognition)

Turicum Private Bank enforces a minimum of two-factor through mobile device (something you have) and biometrics (something you are) or a passcode (something you know).

An activation code will be sent to you via SMS, once you start the registration process.

Be alert to fraud, never share this activation code. Turicum will never call, text or email you requesting this activation code.

A passcode is a series of digits that can be used to log in to the Turicum Mobile application. You can set up the passcode during the enrolment process on the Turicum Mobile application. Alternative means to log in are the use of biometrics and facial recognition.

Be alert to fraud, never share your passcode. Turicum will never call, text or email you requesting your passcode.

An access code is required to log in to our Online Banking platform ‘Turicum Connect’. Use the Turicum Mobile application to generate an access code. It will expire after 60 seconds, when a new access code will then be generated.

Be alert to fraud, never share this access code. Turicum will never call, text or email you requesting this access code.

This can happen in the following circumstances:

1. If your registered mobile number with the Bank is different to the mobile number you are using.
2. Due to local restrictions in certain countries, SMS with alphanumeric IDs may not be received.
3. Your mobile network provider is experiencing delays.

If you are still having issues, please contact your Private Banker.

An email will be sent to your registered email address once your user has been created on our system and also when you complete the activation process.

1. Check your Spam/Junk folders or corporate Spam filter and whitelist Turicum.com if necessary.
2. Contact your Private Banker who can verify your registered email address.

To help keep your account secure, our mobile banking app can only be registered on one device at a time.

To add a new device:

1. Log in on your registered device and remove the active device using the Registered Device option.
2. Download and install TURICUM Mobile on your new device via the official Google Play Store or Apple App Store.
3. Open the application and follow the on-screen instructions to complete your enrolment.
4. If the active registered device is not available, please contact your Private Banker.

Yes, it is possible to add a second User ID. Please contact your Private Banker who will arrange for a member of our Support team to guide you through the process.

If you have received your activation code via SMS, but it is showing an expired error when entering it, please try the following:

1. Wait a minute and try the “Resend Activation Code” link. Receive the activation code via SMS and try entering it again.
2. Close the Turicum Mobile application (make sure it closed in the background too), re-open and try again.

If you are still having issues after following these two steps, please contact your Private Banker.

You can use our Payments Guide to help you through the process.

You can use our Securities Trading Guide to help you through the process.

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